This course is designed to provide an overview of the requirements for a quality management system based on ISO 9001:2015 Standard. Upon completion of the training, participants are able to:

• understand quality management definitions, concepts and guidelines.
• understand the purpose of the ISO 9000 series.
• understand the requirements of the ISO 9001:2015 standard.
• understand the framework of “Annex SL”.
• recognize the role of management.
• recognize the benefits of a quality management system.

gain an introduction to an implementation model and the process for certifying a quality management system.

This course is designed for all quality professionals or management staffs who are likely or currently involved in implementing and maintaining a Quality Management System to meet ISO 9001:2015 Standard or its equivalent.

At the end of these learning modules, participants will be able to:

• provide participants with an overview of the principles of quality and quality management.
• provide a clear understanding of the requirements of ISO 9001 standard.
• give guidance on the development of a documented quality management system.
• outline the approach to implementing and maintaining an effective ISO 9001 Quality Management System.
• provide an understanding of the role of third party certification.

This course enables the participants to understand, develop and implement an in-house Quality Audit program that fulfills the requirements for Internal Quality Audit. Internal Quality Audit serves as a management tools to ensure the continuing appropriateness and effectiveness of the quality system implemented and identify areas for continuous improvement.

At the end of these learning modules, participants will be able to:

• an understanding of ISO 9001: 2015 requirements and its application.
• an understanding of the requirements and importance of Internal Audits within a Quality System.
• an understand of responsibilities of Internal Auditors.
• sufficient information and materials to develop and plan an Internal Quality Audit program.

sufficient skill to conduct Internal Quality Audits (collect and analyze evidence and reports the results of an audit).

This course is designed to provide participants with an understanding and guidance in implementing and maintaining a Quality Management System according to ISO 9001:2015 Standard. It is also to provide participants with an understanding the roles and responsibilities as a Quality Management Representative.

This course is designed for

• auditors and management representative who are responsible for planning, organizing and conducting audits based on the ISO 9001:2015 standard.
• company personnel who are likely or currently involved in implementing and maintaining a quality management system to meet the ISO 9001:2015 standard.
• newly appointed Quality Management Representative.

This course is a practical and intensive course for training quality professionals to lead and manage third and second party audits of ISO 9001 Quality Management System. The learning process will include a series of tutorials, interactive class sessions, a major case study and role playing exercises, culminating in both practical and written examinations.

This course aims to enable participants to:

• understand the purpose of a Quality Management System, the content and interrelationship of ISO 9000, ISO 9001, ISO 9004 and ISO 19011 and the application of the 8 Quality Management Principles.
• correctly interpret the ISO 9001:2015 requirements and the assessment requirements.
• how to plan and perform an audit, report findings, conduct opening and closing meetings, establish follow-up action and manage an audit team.
• have the necessary skills and the experience to lead and manage your own audits.

recognize the responsibilities of auditor / lead auditor and auditee.

In the competitive industry, personnel involve in audit program must have an effective and competent auditing skill. Nowadays in the competitive market, personnel not only need to be equipped with auditing skills but also nonconformity closing skills at the end of the audit program. Most of the internal auditors face a big problem in closing their nonconformity. The objective of this course is enable participants to master the auditing and nonconformity closing skills.

The objective of this course is enable participants to mastering the auditing and nonconformity closing skills. At the end of the course, the participants will be able to:

• describe the role of internal auditor in the maintenance and improvement of the quality management system
• plan and prepare for an internal audit
• write factual audit findings
• suggest ways to verify effectiveness of the corrective action