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| Education and Training Creates The Difference; U2C Make That Happen |
No. 6-3, Jalan USJ 21/6,
47630, UEP Subang Jaya,
Selangor Darul Ehsan,
Malaysia.
Tel: +6 03 8023 3997
Fax: +6 03 8023 4996
Email: enquiry@universalconsults.com
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QUALITY MANAGEMENT IMPROVEMENT PROGRAMS
SEVEN BASIC QC TOOLS
The concepts behind the seven basic tools were first emphasized by Kaoru Ishikawa, professor of engineering at Tokyo University. According to Ishikawa, 95% of quality-related problems can be resolved with these basic tools. The key to successful problem resolution is the ability to identify the problem, use the appropriate tools based on the nature of the problem, and communicate the solution quickly to others.
The Seven Fundamental Quality Control (QC) Tools are Cause and Effect Diagrams, Check Sheets, Control Charts, Histograms, Pareto Diagrams, Scatter Diagrams and Flowcharts.
TOTAL PRODUCTIVE MAINTENANCE (TPM)
Total Productive Maintenance is a continuous improvement approach that embraces all aspects of an organization. TPM is based on the experience that equipment and process problems are the root cause of many of the unplanned events that reinforce a reactive Management style. 'Maintenance' should encompass monitoring and improving the total integrity of the organization through the people who add value - production and maintenance personnel alike.
TOTAL QUALITY MANAGEMENT (TQM)
The Total Quality Management (TQM) philosophy is an approach for addressing overall organizational performance, the philosophy is that all organizational functions are focused on meeting customer needs and organizational objectives. This company-wide approach views organizations as a collection of processes that must be continuously improved by incorporating the knowledge, skills and experiences of all workers.
MISTAKE-PROOFING - POKA YOKE
Japanese industrial engineer Shigeo Shingo developed Poka Yoke (to avoid (YOKERU) inadvertent errors (POKA)) along with "source inspection" as a means for achieving Zero Quality Control (ZQC). Shingo introduced these ideas in his book Zero Quality Control: Source Inspection and the Poka-yoke System.
The basic principles of Poka yoke advocate designing or developing tools, techniques and processes such that it is impossible or very difficult for people to make mistakes. It is a simple principle that can lead to massive savings.
KAIZEN
Kaizen in Japanese simply means change (KAI for the better (ZEN), it is implemented by lower management, shop-floor employees and workers but relies heavily on Senior Management commitment, support and direction to develop the basic culture that challenges workers to be creative in finding solutions to problems.
STATISTICAL PROCESS CONTROL (SPC)
Statistical Process Control (SPC) is a method of monitoring a process during its operation in order to control the quality of the products while they are being produced. It involves gathering information about the product, or the process itself, on a near real-time basis so that the operator can take action on the process.
The process is done to identify special causes of variation and other non-normal processing conditions, thus bringing the process under statistical control and reducing variation.
GOOD MANUFACTURING PRACTICES (GMP)
Good Manufacturing Practice regulations (GMPs) are used by pharmaceutical, medical device and food manufacturers as they produce and test products that people use. GMPs are measures designed to ensure an effective overall approach to product quality control and risk management. GMP covers by setting appropriate standards and practices for quality assurance programs and organization, buildings, equipment, components, production and process controls, packaging and label control, distribution and installation, device evaluation and records.
QUALITY IMPROVEMENT TEAM
Quality Improvement (QI) is a method of continuously examining processes and making them more effective. It is an idea that started in the business to look for better ways of producing better products and services for their customers.
The Quality Improvement Team (QIT) is responsible for implementing, documenting, monitoring and evaluating the improvement plan. The teams should meet as often as needed to ensure that the plans and individual projects are implemented, monitored, evaluated and maintained. Progress reports should be kept and disseminated on the plans and projects as they continue.
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